FAQ
Q: Where do you ship from, and how long does delivery take?
A: We ship from our European warehouses (located in Germany/Poland). Most orders within Europe arrive within 3-5 business days. Remote areas may take slightly longer.
Q: Is shipping discreet?
A: Yes. All orders are packaged plainly and securely with no external branding or product details, ensuring privacy for both sender and recipient.
Q: How can I track my order?
A: After purchase, you'll receive a tracking number. Use it to monitor your order's status in real time on the carrier's platform.
Q: What if my product has a quality issue?
A: We offer a worry-free warranty. Contact us with details and proof (e.g., photos/video), and we'll resolve it swiftly.
Q: Do you offer bulk discounts?
A: Yes. We provide tiered pricing for bulk orders. Contact our sales team for a customized quote.
Q: What payment methods do you accept?
A: We accept bank transfers and Crypto (USDT).
Q: Can I change or cancel my order?
A: Orders can be modified or cancelled before the warehouse pack the package.
Q: Do you ship outside Europe?
A: Currently, we only serve European markets to ensure fast shipping and avoid customs problem.
Q: How do I contact customer service?
A: Reach us via:
• Email: social@voexvape.com
• WhatsApp: +8613316868956
We typically respond within 24 hours.
Q: Is the nicotine strength adjustable?
A: Our devices come pre-filled with 50mg (5%) nicotine salt e-liquid. Nicotine strength is fixed per device, but we offer various flavors and nicotine levels across different products.